Certified Travel Agent Practice Test

When dealing with a new client, what is a crucial step to verify their payment method?

1. Trust the client’s word

2. Check their credit history

3. Ask for previous transaction records

4. Verify their information against the approved list

The correct answer is: Verify their information against the approved list

Verifying a client's payment method against an approved list is a crucial step because it ensures that the payment method they are using is legitimate and has been recognized as safe and reliable by the travel agency or financial institution. This process helps prevent fraudulent transactions and protects both the client and the agency from potential financial risks. By cross-referencing the client's provided information with verified records, you can establish a sense of security and trust in the transaction. Additionally, relying solely on a client’s word could lead to instances of fraud, and checking credit history or asking for previous transaction records might not provide the immediate validation needed to confirm the payment method's legitimacy. Therefore, comparing against an approved list serves as a proactive measure to safeguard the transaction.