Certified Travel Agent Practice Test

When a team member negotiates or bargains, which conflict resolution approach are they demonstrating?

1. Compromising

2. Avoiding

3. Accommodating

4. Negotiating

The correct answer is: Negotiating

The response indicates that when a team member engages in negotiation or bargaining, they are demonstrating the negotiating approach to conflict resolution. Negotiating involves active discussion and compromise between parties in order to reach a mutually acceptable solution. It requires both parties to communicate their needs, interests, and positions in order to strike a balance that addresses the concerns of everyone involved. In this context, negotiation is a key conflict resolution technique that facilitates collaboration and dialogue, ultimately leading to an agreement that aims to satisfy both sides to some degree. It is different from simply compromising, which often involves each party giving something up to reach a solution, rather than actively discussing and working toward a consensus. The other approaches, such as avoiding or accommodating, signify different strategies that do not involve direct interaction or negotiating for a solution. Thus, the action of negotiating inherently encompasses the process of bargaining and seeking an aligned resolution.