Certified Travel Agent Practice Test

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Gain confidence for your Certified Travel Agent Test. Prepare with multiple choice questions featuring detailed hints and explanations. Ace your exam and embark on a rewarding travel career journey!

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What should you do if your agency conducts business via its website?

Make extra telephone calls to verify information
Use only standard verification methods
Rely solely on the client’s information
Ignore caution with free Web-based email addresses

The correct answer is: Make extra telephone calls to verify information

When an agency conducts business via its website, making extra telephone calls to verify information is a prudent approach. It enhances the accuracy and reliability of the data being processed, especially when dealing with client inputs that may be erroneous or misleading. This added step ensures that the information being used to facilitate bookings or provide travel arrangements is correct, reducing the likelihood of misunderstandings or issues that could impact customer satisfaction. Additionally, relying solely on information provided by clients can be risky, as it may not always be accurate. Standard verification methods might not be sufficient in a digital context where fraudulent activities could occur. Ignoring caution with free Web-based email addresses may also expose the agency to potential security vulnerabilities. Therefore, taking the extra step to follow up and confirm details via phone significantly mitigates these risks and helps maintain the integrity of the agency's operations.