Certified Travel Agent Practice Test

What is the first step in the problem-solving process?

1. Develop possible solutions

2. Sense the problem

3. Implement the best solution

4. Evaluate the outcomes

The correct answer is: Sense the problem

The first step in the problem-solving process is to sense the problem. This involves recognizing that there is an issue that requires attention. Identifying the problem is crucial because it sets the stage for the subsequent steps in the process. Without a clear understanding of what the actual problem is, it is challenging to develop potential solutions or implement changes effectively. Sensing the problem allows you to gather information and understand the context around the issue, which is essential for determining the best way forward. It involves critical analysis and observation to pinpoint the root cause of the issue, rather than jumping straight into solutions or evaluations. The other options, while important stages in the overall process, come after the initial identification of the problem. Developing solutions, implementing changes, and evaluating outcomes all rely on having a clear understanding of what the problem is in the first place. Thus, sensing the problem is indeed the foundational step in effective problem-solving.