What document contains a travel agency's terms and conditions?

The document that contains a travel agency's terms and conditions is typically referred to as the service agreement. This document outlines the specific terms under which the travel agency provides its services to the client, detailing important aspects such as cancellation policies, payment terms, liability clauses, and other essential conditions that govern the relationship between the agency and the client.

The service agreement serves as a legal contract that clarifies what clients can expect from the agency and what is expected from them in return. By having this document, both parties can avoid misunderstandings and ensure that they are in alignment regarding the services being provided.

While the other documents mentioned, such as a client agreement and booking confirmation, may reference certain terms or guidelines, they do not generally encompass the full range of conditions that govern the agency-client relationship as comprehensively as a service agreement does. The trip itinerary usually focuses on the travel details rather than the overarching terms and conditions.