Certified Travel Agent Practice Test

What can be a consequence of poor conflict resolution in a team?

1. Improved relationships

2. Productive brainstorming

3. Increased mistrust among members

4. Enhanced creativity

The correct answer is: Increased mistrust among members

Poor conflict resolution in a team can lead to increased mistrust among members because unresolved conflicts often create underlying tensions that affect communication and collaboration. When team members do not effectively address disagreements or disputes, it can result in feelings of resentment, frustration, and suspicion. This climate of mistrust can hinder open dialogue and the willingness to share ideas or feedback, which are critical for effective teamwork and achieving common goals. Over time, this lack of trust can lead to reduced morale, decreased motivation, and ultimately lower productivity, which can impede the overall success of the team. While improved relationships, productive brainstorming, and enhanced creativity might be outcomes of effective teamwork and conflict resolution, poor conflict management does not foster these positive aspects. Instead, it typically exacerbates divisions and negatively impacts the team dynamic.